Effective Date: March 12, 2026

Titan Tech ("we," "us," or "our") is committed to protecting the privacy and security of the information entrusted to us by our clients, partners, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in connection with our managed IT services, this website, and our communication practices — including SMS/text messaging under 10DLC (10-Digit Long Code) requirements.

1. Information We Collect

Website Visitors

  • Personal Information: Name, email address, phone number, and business details submitted through contact or quote request forms.
  • Technical Information: IP address, browser type, operating system, pages visited, and referring URL (collected automatically via server logs and analytics tools).
  • Cookies: Small data files placed on your device to improve site functionality and analyze traffic. You can control cookies through your browser settings.

Managed IT Services Clients

  • Business Data: Files, emails, applications, and systems on networks we manage on your behalf.
  • Employee Information: Usernames, device assignments, and access credentials provided by your organization for service delivery.
  • Network & Device Telemetry: Logs, performance metrics, and security event data generated by our monitoring and security platforms.
  • Support Ticket Data: Details provided by your staff when submitting helpdesk requests.
  • Communication Data: Information related to SMS, email, and other communications sent through our services, including 10DLC messaging.

Client system data is accessed solely to deliver contracted services and is handled under the terms of your service agreement with Titan Tech.

2. How We Use Your Information
We use collected information to:

  • Respond to inquiries, quotes, and service requests.
  • Deliver, manage, and improve managed IT services.
  • Authenticate users and manage accounts.
  • Detect, investigate, and remediate security incidents on behalf of clients.
  • Send service-related communications including support updates, scheduled maintenance notices, and administrative matters.
  • Ensure compliance with 10DLC requirements and other applicable regulatory obligations.
  • Analyze website usage and system performance for operational improvements.

We do not sell or rent your personal information. We do not use client system data for marketing purposes.

3. Sharing and Disclosure of Information
We may share information with:

  • Service Providers & Vendors: Third-party platforms and subcontractors used to deliver services (e.g., cloud hosting providers, security vendors, telecommunications carriers). These parties are contractually required to protect your data.
  • Legal Authorities: When required by applicable law, court order, or to protect the rights and safety of Titan Tech, our clients, or the public.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, client information may be transferred as part of that transaction.

4. Data Security
Security is central to everything we do. We implement technical and organizational safeguards to protect your information, including:

  • Encrypted communications (TLS/SSL) for all data in transit.
  • Access controls and least-privilege principles for internal systems.
  • Endpoint detection and response (EDR) on all managed devices.
  • 24/7 managed detection and response (MDR) monitoring.
  • Regular security assessments and patch management.
  • Secure networks and multi-factor authentication where applicable.

While no system is completely immune to risk, we take every reasonable precaution to protect your data from unauthorized access, disclosure, alteration, or destruction.

5. Data Retention
We retain personal and client data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and support business operations. Data related to 10DLC messaging is retained per carrier and regulatory guidelines. When data is no longer needed, it is securely deleted or anonymized.

6. SMS / Text Messaging & 10DLC Compliance
Titan Tech uses 10-Digit Long Code (10DLC) registered messaging to communicate with clients and contacts. The following terms apply to all SMS/text messaging:

  • Consent: We will only send you text messages if you have provided express consent — either by opting in through a web form, verbal agreement, or written authorization.
  • Message Types: Messages may include service alerts, support ticket updates, appointment reminders, maintenance notifications, and (where consented) promotional communications about Titan Tech services.
  • Opt-Out: You may opt out of SMS messages at any time by replying STOP to any message. You will receive a confirmation and no further messages will be sent.
  • Help: Reply HELP to any message for assistance, or contact us directly at info@titan.tech.
  • Message Frequency: Message frequency varies based on your service plan and account activity.
  • Carrier Rates: Message and data rates may apply depending on your mobile carrier plan.
  • No Spam: We adhere to all carrier guidelines and TCPA regulations. We do not send unsolicited messages and review all message content to prevent spam, fraud, and abuse.
  • Data: Phone numbers collected for SMS purposes are not shared with third parties for their own marketing use.

7. Your Rights
Depending on your location and applicable law, you may have the right to:

  • Access, update, or delete your personal information.
  • Withdraw consent for processing where applicable.
  • Opt out of marketing communications (email or SMS) at any time.

To exercise any of these rights, contact us at info@titan.tech.

8. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies independently.

9. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with an updated effective date. Continued use of our website or services after any changes constitutes acceptance of the updated policy.

10. Contact Us
If you have questions or concerns about this Privacy Policy, please contact:

Titan Tech
8485 Mason Montgomery Rd Suite 4
Mason, OH 45040
Email: info@titan.tech
Phone: 513-400-4072
Website: www.titan.tech