Microsoft Teams Calling for Cincinnati Businesses

Replace your phone system with Teams — calls, voicemail, and conferencing in one platform

If you're paying for Teams AND a phone system, you're paying twice for the same thing.

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513-400-4072

Calling Plans vs. Direct Routing — What's the Difference?

Microsoft Teams Calling works two ways. Microsoft Calling Plans bundle domestic and international calling minutes directly through Microsoft — simple licensing, no SIP carrier to manage. Direct Routing connects Teams to a third-party SIP trunk, giving you more flexibility on pricing, number porting, and carrier choice. Titan Tech assesses your call volume, existing numbers, and budget to recommend the right approach. For most small businesses, Microsoft Calling Plans offer the cleanest experience. For businesses with complex call routing, international calling, or existing SIP infrastructure, Direct Routing provides the flexibility needed. We handle the technical configuration either way — you just make calls.

Your Phone System Lives in Teams Now

Microsoft Teams Calling replaces your traditional phone system — desk phones, voicemail, call routing, and auto attendants — all inside the Microsoft 365 platform your team already uses. Titan Tech configures Teams Phone System using Microsoft Calling Plans or Direct Routing through a SIP carrier, sets up auto attendants and call queues, and migrates your existing numbers. You get one platform for calls, meetings, chat, and file sharing — without maintaining separate phone system hardware. For Cincinnati businesses already on Microsoft 365, Teams Calling is often the fastest and most cost-effective path to replacing an aging PBX.

Auto Attendants, Call Queues, and Number Porting

Getting Teams Calling right means more than just licensing. Titan Tech configures auto attendants that greet callers and route them to the right department, call queues for support and sales teams, voicemail with transcription and email delivery, and after-hours routing. We port your existing business phone numbers to Teams so you keep the numbers your clients already have. We also configure Teams-certified desk phones (Poly, Yealink) for employees who prefer a physical handset, and softphone settings for those working from laptop or mobile. The result is a full-featured phone system that happens to live inside Microsoft 365.

Getting Started Is Only 3 Steps Away

Consultation

We assess your current phone system, document your numbers, call flows, and user count, and design your Teams Phone configuration.

Sign Up

We configure Teams Phone, set up auto attendants and call queues, port your numbers, and train your team.

Deploy

Ongoing license management, call flow updates, and help desk support for Teams Calling issues.